Intrinsic can help to map digital strategy for local authorities, showing how to exploit technology become more efficient and cost-effective, deliver high quality, accessible digital services to citizens, and create digital cities and communities.
Local government organisations remain under huge pressure to meet rising demand for public services in a challenging economic climate. Councils are seeking new ways to mobilise their workforce, drive collaboration and improve access to services while keeping costs under control. At Intrinsic, we work with local authorities to help achieve those goals, upgrading inadequate legacy systems and providing unified communications solutions that enhance the experience of both staff and public service users.
Our track record in local government includes a series of successful projects that help councils to transform the way services are delivered. We understand the unique demands of the sector and partner with vendors that share our level of expertise.
Whether implementing a new wireless LAN, UC platform or contact centre infrastructure, we design solutions that give local authorities the agility they need to progress in today’s challenging public sector environment.
In Local Government, continuity of service and availability of key applications is vital to ensure the delivery of social care, sanitation and other citizen services.
Service disruption causes significant upheaval to public services and can affect cash collection and revenue generation. As such, the quality of support for the underlying infrastructure is paramount.
Support also needs to be delivered in a cost-effective package that drives operational savings and enables key resources to focus on their tasks.
Prescriptive and “off the shelf” services offered by many potential partners in the marketplace simply wont deliver the required outcome. Similarly, partners working across generic markets with no real specialism cannot possibly understand the pressure on Local Government and Public Service environments. If they can’t understand it, how can they deliver a service to support it?
We know that we can provide the required outcome for Local Government because we deliver operational support services into County, City and Borough councils on a daily basis, 7 days a week, 365 days a year.
We are aware that our Service Delivery has to be achieved under PSN Compliance, so we can include a Cyber Readiness Assessment and a PSN Compliance solution as part of the overall service package.
Our service solutions are tailored to meet specific needs and outcomes, and can range from a basic break-fix service through to an onsite managed service across the data, voice and security infrastructure.
We also provide a number of value-added services to enhance the overall package, including Service Management, Governance, Service Design, Change Management and Problem Resolution.
You’ll also benefit from a single point of ownership and end-to-end SLA through our Service Operations Centre to ensure continuity of support across mixed vendor estates, UK-wide.
You can transact with us through a variety of frameworks, we’re commercially flexible and committed to driving the best value for each customer on an ongoing basis.
Want to know more about which Local Government organisations we work with and what else we can offer? Get in touch with Intrinsic today!
We wanted to give you a further update on progress of Avaya’s strategic decision to sell their networking business to Extreme Networks.