The SOC is manned around the clock ready to take calls from customers, or respond to automated alerts generated from the management systems.
With a fully stocked warehouse, and with a team of field based engineers, the SOC can respond immediately with replacement parts, engineers to site, or can provide expert remote support to restore service as fast as possible.
Intrinsic’s portfolio of Support services help customers run their IT infrastructures better. Our Managed Services ensure your infrastructure is in the best hands, enabling you to focus on more value-add projects. We provide a cross-platform service that can span on-premise, hosted, private and public cloud infrastructures.
The services have been designed to deliver maximum impact and can be tailored to meet any of your exact requirements.
Intrinsic follow an ITIL based Service Transition model to ensure new services are setup correctly ready for ongoing service delivery.
Any service take-on requires a structured process to migrate a customer from their current environment to the new Intrinsic environment:
The centralised Service Management team is there to:
We wanted to give you a further update on progress of Avaya’s strategic decision to sell their networking business to Extreme Networks.