Managed Services Overview

Ensure your infrastructure is in secure hands

Intrinsic runs a 24x7 UK Based Service Operations Centre (SOC) from it's head office in Haydock

The SOC is manned around the clock ready to take calls from customers, or respond to automated alerts generated from the management systems.

With a fully stocked warehouse, and with a team of field based engineers, the SOC can respond immediately with replacement parts, engineers to site, or can provide expert remote support to restore service as fast as possible.

Intrinsic’s portfolio of Support services help customers run their IT infrastructures better. Our Managed Services ensure your infrastructure is in the best hands, enabling you to focus on more value-add projects. We provide a cross-platform service that can span on-premise, hosted, private and public cloud infrastructures.

Service Transition

Service Transition is critical to any successful migration of responsibility to Intrinsic

Intrinsic follow an ITIL based Service Transition model to ensure new services are setup correctly ready for ongoing service delivery.

Any service take-on requires a structured process to migrate a customer from their current environment to the new Intrinsic environment:

Service Management

Intrinsic offers a centralised Service Management function which is tasked with ensuring service excellence and driving continual service improvement

The centralised Service Management team is there to:

  • Ensure performance to agreed Service Levels
  • Provide a central point for service related queries
  • Ensure high levels of customer satisfaction are maintained
  • Delivering service performance reports to customers via the InTouch portal
  • Drive good practice into best practice using continual service improvement plans
Of course, should you require an aligned Service Delivery Manager or onsite service review meetings, these options are available.

Please speak to your Account Manager who will work with you to develop the right solution for your requirements.

SOC Call Flow Overview

The following diagram provides an overview of the call flow management our Service Operations Centre follows:

Click the diagram to enlarge