Understanding the service provided by Intrinsic is a key component of a Service Delivery Manager’s role. They will ensure that the service you receive is delivered according to agreed levels. As each customer is as individual as the next, and service options may differ, there is a defined reporting pack that is aligned to each service option we offer.
Each Service Delivery Manager will provide regular service review meetings, aligned to your requirements. The meetings with you can be face-to-face or remote, and together we will analyse how effectively the service is performing. Here, the Service Delivery Manager will focus on identifying key service trends and where changes could be made to further maximise your IT infrastructure and end-user satisfaction.
Each of our Service Delivery Managers maintain a Continual Service Improvement Plan that relates to your specific support requirements, and which can be used to drive innovation that aligns to your evolving business needs.
As a part of Service Transition, the Service Delivery Manager will arrange a ‘Footprints’ day. A Footprints day is a powerful tool to ensure that we fully appreciate and understand your requirements and goals. The Intrinsic Service Delivery Manager is a customer champion within Intrinsic. By spending a day on site with you, seeing how you work, the challenges you face, the limitations of your current support model and the potential benefits that Intrinsic can offer, we will build a strategic relationship with Intrinsic positioned and aligned directly with your needs.
The Service Delivery Manager will be able to assist you in identifying any gaps in service provision exist, and discuss other options from our service catalogue, for example Asset Management.
We wanted to give you a further update on progress of Avaya’s strategic decision to sell their networking business to Extreme Networks.